Shipping Policy
Average Delivery Times
We strive to offer the best value by shipping our products directly from our factory. This allows us to save significantly on transportation, storage, packaging, and shipping, which helps us offer products at a fair price. The total delivery time is usually between 6 and 14 business days.
Processing Time
Orders are processed within 2 to 5 days and then shipped from our distribution center. We do our best to prepare your order as quickly as possible.
Delays
Although 97% of orders are delivered within the estimated timeframe, delays may occur due to unforeseen circumstances. If you have any questions or need an update on your order, please feel free to contact us by email.
Free Shipping
We offer FREE shipping on all orders, with no minimum purchase required.
Double-Check Your Shipping Information!
To ensure your order is processed correctly, it’s important that your shipping information is complete and accurate. Incorrect or incomplete details may cause delays. It is the buyer’s responsibility to provide correct information. Please note that if a package is lost or undeliverable due to incorrect details, the costs will be the buyer’s responsibility, and we will not be able to issue a refund.
Lost Shipment
We’re sorry for any inconvenience with your order. We recommend contacting the local delivery service responsible for your shipment first to obtain more information about the status of the package.
Track Your Order
You will receive an email with tracking information once your items have been shipped. You can also track your order through the “Track Order” page on our website. Please note that tracking information may take up to 5 days after purchase to become available.
Where Can I Find My Tracking Number?
Don’t worry! Once your items have been shipped, you’ll automatically receive an email with your tracking number, and you’ll also find it on the “Track My Order” page on our website. If for any reason you didn’t receive the email or the number doesn’t work, please contact us — we’ll be happy to help you!
Questions or Need More Information?
Feel free to email us at support@velora.skin or click the Contact section on our site.